Service Design
Holistic and inclusive design
My expertise lies in empathetically understanding user needs and taking a holistic approach to consider internal needs including data architecture and support issues. My approach integrates research, system thinking, and strategy, enabling services that are not only desirable and usable but also viable and sustainable. I have a proven track record across multiple sectors including e-commerce, finance, public sector services and entertainment.
Skills
Collaboration and Facilitation
Systems Thinking
Prototyping and Rapid Iteration
User Research
User Task Mapping
User Cases and Scenarios
Blue Print Creation
Stakeholder Communication
Product Strategy
